Privacy Policy

1. Information We Collect

We collect basic details when you use our service. This includes your name and email address. We also collect financial data needed for bookkeeping.

We keep this data safe. We only ask for what we truly need to do our job.

2. How We Use Your Data

We use your data to provide reliable accounting services. We use it to:

• Manage your business accounts.
• Send you important service updates.
• Answer your questions and provide support.

We respect your privacy. We do not sell your data to anyone.

3. Data Security

We protect your information strictly. We use secure servers and limit access to our internal team.

While no system is perfect, we take every reasonable step to keep your financial records safe.

All data transmitted between you and LedgerFlow Co is encrypted using industry-standard SSL/TLS technology. We regularly update our security protocols to defend against emerging threats.

We conduct annual third-party security audits to verify our systems meet the highest standards for protecting small business financial data.

4. Your Rights

You own your data. You can ask us to show you the data we have. You can also ask us to correct or delete it at any time.

Please reach out to us if you want to make a request.

You have the right to withdraw your consent for data processing at any time. If you close your account, we will retain your data only as long as legally required for tax and accounting compliance.

We will respond to all data requests within 30 days. There is no fee for making legitimate requests to access or correct your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our services.

We use essential cookies that are necessary for the website to function properly. These cannot be disabled. We also use analytical cookies to understand how visitors use our site, which helps us improve our content and services.

You can control cookie settings through your browser preferences. Blocking certain cookies may affect your experience, but you can still access all core bookkeeping features.

6. Data Retention & Deletion

We keep your data only as long as necessary to provide our bookkeeping services and comply with legal obligations. Canadian tax laws require us to retain financial records for a minimum of seven years.

When you close your account, we will delete or anonymize your personal data within 90 days, except for financial transaction records that must be kept for legal compliance. These records will be securely archived and inaccessible for daily operations.

You can request early deletion of your data at any time. However, we may need to retain certain information if required by law, or if we have an ongoing legal obligation or dispute that involves your data.

7. Contact Us

If you have questions about this policy, please contact us directly.